Scammers are pretending to be Amazon again. This time, they’re sending texts claiming there’s a problem with something you bought. They offer a refund if you click a link — but it’s a scam. Here’s how the scam works so you can avoid it.
You get an unexpected text that looks like it’s from Amazon. It claims the company did a “routine quality inspection” and an item you recently bought doesn’t meet Amazon’s standards or has been recalled. The text offers you a full refund and says you don’t need to return the item — as long as you click a link to request your money back. But there is no refund. Instead, it’s a phishing scam to steal your money or personal information.
To avoid a scam like this:
- Don’t click links in unexpected texts — and don’t respond to them. If you think the
message could be legit, contact the company using a phone number, email,
or website you know is real — not the info from the text.
- Check your
Amazon account. If you’re
worried, log in through the Amazon website or app — don’t use the link in
the text — to see if there’s a problem with or recall on anything you’ve
ordered.
- Send unwanted texts to 7726 (SPAM) or use your phone’s “report junk” option. Once you’ve reported it, delete the message.
- Learn more about how to get fewer spam texts. And if you spot a scam, tell the FTC at ReportFraud.ftc.gov.
Want to know more about what to do if you have a problem with something you bought? Read Solving Problems With a Business: Returns, Refunds, and Other Resolutions.
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