Social Security Administration Inpector General Warns Public About Fraudulent Phone Calls Threatening Arrest Or Legal Action

Andrew Cannarsa, the Social Security Administration (SSA) Office of Inspector General Communications Director, offers a warning about telephone impersonation schemes.

The Acting Inspector General of Social Security, Gale Stallworth Stone, is urging citizens to remain vigilant of telephone impersonation schemes that exploit the Social Security Administration’s (SSA) reputation and authority.

The Office of the Inspector General (OIG) continues to receive reports from across the country about fraudulent phone calls from people claiming to be from SSA.  Recent reports have indicated that unknown callers are using increasingly threatening language in these calls.  The callers state, due to improper or illegal activity with a citizen’s Social Security number (SSN) or account, a citizen will be arrested or face other legal action if they fail to call a provided phone number to address the issue.  This is a scam; citizens should not engage with these calls or provide any personal information.

SSA employees do contact citizens, generally those who have ongoing business with SSA, by telephone for customer-service purposes.  However, SSA employees will never threaten you for information; they will not state that you face potential arrest or other legal action if you fail to provide information.  In those cases, the call is fraudulent, and you should just hang up.

“Unfortunately, scammers will try anything to mislead and harm innocent people, including scaring them into thinking that something is wrong with their Social Security account and they might be arrested,” Stone said.  “I encourage everyone to remain watchful of these schemes and to alert family members and friends of their prevalence.  We will continue to track these scams and warn citizens, so that they can stay several steps ahead of these thieves.

The OIG recently warned that some of these impersonation calls have “spoofed” SSA’s national customer service phone number, displaying 1-800-772-1213 as the incoming number on caller ID.

The Acting Inspector General urges citizens to be extremely cautious, and to avoid providing information such as your SSN or bank account numbers to unknown persons over the phone or internet unless you are certain of who is receiving it.  If you receive a suspicious call from someone alleging to be from SSA, you should report that information to the OIG at 1-800-269-0271 or online at https://oig.ssa.gov/report.

Social Security Administration Inspector General Warns Public About Caller-ID “Spoofing” Scheme Misusing SSA Customer Service Number

Andrew Cannarsa, the OIG communications director, offers the below:

 The Acting Inspector General of Social Security, Gale Stallworth Stone, is warning citizens about an ongoing caller-ID “spoofing” scheme misusing the Social Security Administration’s (SSA) national customer service phone number. SSA has received numerous reports of questionable phone calls displaying SSA’s 1-800 number on a caller-ID screen. This is a scam; citizens should not engage with those calls or provide any personal information.

These reports indicate the calls display the 1-800-772-1213, SSA’s national customer service number, as the incoming number on caller ID. People who have accepted the calls said the caller identifies as an SSA employee. In some cases, the caller states that SSA does not have all of the person’s personal information, such as their Social Security number (SSN), on file. Other callers claim SSA needs additional information so the agency can increase the person’s benefit payment, or that SSA will terminate the person’s benefits if they do not confirm their information. This appears to be a widespread issue, as reports have come from citizens across the country.

SSA employees do not contact citizens by telephone for customer-service purposes, and in some situations, an SSA employee may request the citizen confirm personal information over the phone. However, SSA employees will never threaten you for information or promise a Social Security benefit approval or increase in exchange for information. In those cases, the call is fraudulent, and you should just hang up.

“This caller-ID spoofing scheme exploits SSA’s trusted reputation, and it shows that scammers will try anything to mislead and harm innocent people,” Stone said. “I  encourage everyone to remain watchful of these schemes and to alert family members and friends of their prevalence. We will continue to track these scams and warn citizens, so that they can stay several steps ahead of these thieves.”

The Acting Inspector General urges citizens to be extremely cautious, and to avoid providing information such as your SSN or bank account numbers to unknown persons over the phone or internet unless you are certain of who is receiving it. If you receive a suspicious call from someone alleging to be from SSA, you should report that information to the OIG at 1-800-269-0271 or online at https://oig.ssa.gov/report

Social Security Administration: Elder Abuse Detection And Prevention

Andrew Cannarsa, the Social Security Administration’s OIG communications director, offers the below piece:

The statistics about elder abuse tell a troubling story. About five million seniors suffer from some form of abuse, neglect, or financial exploitation each year, and older Americans lose more than $2.6 billion annually because of these crimes, according to the Administration for Community Living.

In an effort to increase awareness of these threats to seniors and to help people identify and prevent cases of elder abuse, the International Network for the Prevention of Elder Abuse launched the first World Elder Abuse Awareness Day in 2006. In 2011, the United Nations officially designated June 15 for this important public awareness event.

To recognize World Elder Abuse Awareness Day, the Social Security Administration (SSA) will host a Facebook Live broadcast on Wednesday, June 13, at 7 p.m. ET to discuss the detection and prevention of elder abuse. Jennifer Walker of the Office of the Inspector General (OIG) at Social Security will discuss how the OIG detects and prevents cases of suspected elder abuse and financial exploitation, and she will explain how people can identify and report suspected elder abuse, as well as how people can protect themselves or seniors they know from mistreatment.

Raising awareness of elder abuse is very important to SSA and the OIG because many of SSA’s customers are seniors, and some of them depend on representative payees to receive and manage their Social Security benefits. The OIG investigates cases of representative payee fraud and misuse, which can deprive older Social Security beneficiaries of the funds and care that are essential to their welfare.

The OIG also tracks and alerts the public about various theft schemes, which often target seniors, aimed at stealing money or personal information from unknowing victims. The OIG maintains a Scam Awareness page on its website to educate the public on how to identify potential schemes and protect themselves from financial exploitation and identity theft. Jennifer Walker of the OIG will discuss all of this and more during the June 13 Facebook Live broadcast.

June is also World Elder Abuse Awareness Month. Throughout the month, government agencies, businesses, and organizations nationally sponsor events to unite communities, seniors, caregivers, governments, and the private sector to understand the importance of recognizing, understanding, and preventing mistreatment and violence against the elderly.

For more information on World Elder Abuse Awareness Day, visit the National Center for Elder Abuse website. The Department of Justice also provides a wealth of information and resources online through its Elder Justice Initiative. If you suspect elder abuse, call 911 for an emergency. In a non-emergency situation, use the Eldercare Locator by calling 800-677-1116 to find your local reporting agency.